Returns, Refunds & Warranty Policy

Returns, Refunds & Warranty Policy

We sincerely appreciate your purchase from FaithTag. If you need to cancel an order, request a return, refund, or warranty service, please review the following terms carefully.

1. Order Cancellation

You may request a full refund before your order has been processed for shipment.
Once an order enters the processing stage, it cannot be cancelled or refunded.

2. Returns

All FaithTag products come with a 30-day money-back guarantee.

Eligibility:

  1. Product must be purchased directly from the official FaithTag website.
  2. Item must be returned within 30 days of receiving the package.
  3. Product must include all original packaging, manuals, and accessories.

Please Note:

  • For non-quality issues, customers are responsible for return shipping costs.
  • If the return is due to a quality issue, FaithTag will cover return shipping.
  • If your product was purchased from an authorized dealer, please contact them directly. We are unable to process returns for third-party sales.
  • If the returned item does not meet the above conditions, a restocking fee may apply, or you may receive store credit instead of a full refund.

3. Return Process

To initiate a return, please email us at support@faithtagstore.com with your order number.

  • We will provide packaging and shipping instructions.
  • All components must be included in the returned package.
  • Customers are responsible for return shipping and must provide a valid tracking number.
  • Refunds will be processed within 3 business days after receiving the returned item.

4. Non-Returnable Items

  1. Used consumables (e.g., paper, labels).
  2. Incomplete items missing original packaging, accessories, or branding.
  3. Items not purchased from www.faithtagstore.com
  4. Products damaged due to unauthorized repair, misuse, negligence, or modification.
  5. Items that do not match warranty records.
  6. Products marked as non-returnable or non-refundable at time of sale.

5. Additional Return Terms

  • Free gifts must also be returned to receive a full refund.
  • Inspect your item upon delivery. If it is damaged, refuse the package and notify the delivery service.
  • For verified quality issues, a refund may be issued without return.
  • If the defect is not caused by FaithTag, return shipping will be at your cost.
  • All returns must include original accessories.

6. Refunds

  • Once a refund is approved, it will be processed within 3 business days.
    You will receive a confirmation email once your refund is issued.
  • If you do not receive the refund within 7 business days, please contact us at support@faithtagstore.com
  • Note: If a shipment is refused, we may deduct double shipping charges from the refund.

7. Warranty

FaithTag products are covered by a 1-year limited warranty from the purchase date, unless otherwise stated.

Warranty Conditions:

  • You must be the original purchaser from FaithTag or an authorized dealer.
  • The product must be used properly and not abused, modified, or repaired by unauthorized persons.
  • Any issues must be reported to FaithTag within 10 days of discovery.
  • Warranty work must be performed by FaithTag.
  • Return shipping must be prepaid and include proof of purchase.
  • The warranty is void if unauthorized repairs are attempted.
  • This warranty does not cover damage from external sources such as accidents, improper installation, tampering, fire, or water damage.

8. How We Calculate the Return/Warranty Period

The return and warranty periods begin on the day the delivery is signed for.

If there are issues due to delayed shipments or incorrect logistics info, please contact support@faithtagstore.com for assistance.

9. After-Sales Support

If you need help or have any questions, our team is here to assist.

Email: support@faithtagstore.com